PRIVACY POLICY
Last updated: July 3, 2026
Lightpods Ltd is committed to protecting your personal information and being transparent about how we collect and use it. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it. By using our website (lightpods.co) or purchasing our products, you agree to the terms set out in this policy.
WHO WE ARE
Lightpods Ltd is a company registered in England and Wales. Our registered address is 14 Clerkenwell Road, London, EC1M 5PA, United Kingdom. You can contact us at hello@lightpods.co with any privacy-related questions.
WHAT INFORMATION WE COLLECT
Information you provide directly: When you place an order, create an account, contact our support team, sign up to our newsletter, or submit an enquiry, you may provide us with your full name, email address, delivery and billing address, phone number, and payment information (processed securely via our payment provider — we do not store full card details).
Information collected automatically: When you visit our website, we automatically collect technical information including your IP address, browser type and version, device type, pages visited and time spent on them, referring URLs, and cookie data.
Information from third parties: We may receive information about you from third-party services such as payment processors, delivery partners, and marketing platforms where you have given consent for that data to be shared.
HOW WE USE YOUR INFORMATION
We use your personal information to process and fulfil your orders including delivery and post-purchase support; to communicate with you about your order, account, or enquiry; to send you marketing communications where you have opted in; to improve our website, products, and customer experience through analytics; and to comply with our legal obligations including fraud prevention and financial record-keeping.
The legal bases we rely on under UK GDPR are contract performance, legitimate interests, consent, and legal obligation.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal data. We share your information only with third parties where necessary to operate our business, including payment processors, delivery and logistics partners, email and marketing platforms, analytics providers, and legal or regulatory authorities where required by law. All third parties are contractually required to handle your data in accordance with applicable data protection law.
HOW LONG WE KEEP YOUR DATA
We retain your personal data only for as long as necessary for the purposes it was collected. Order and transaction records are kept for seven years in line with UK financial regulations. Account information is kept for the duration of your account and a reasonable period thereafter. Marketing preferences are retained until you unsubscribe or withdraw consent.
COOKIES
Our website uses cookies to operate essential functions, remember your preferences, and analyse site usage. We use essential cookies, preference cookies, and analytics cookies. You can manage your cookie preferences at any time via the cookie settings banner on our website or through your browser settings.
YOUR RIGHTS
Under UK GDPR, you have the right to access the data we hold about you; the right to correct inaccurate data; the right to request erasure of your data; the right to restrict or object to how we process your data; the right to data portability; and the right to withdraw consent at any time. To exercise any of these rights, contact us at hello@lightpods.co. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
SECURITY
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment information is processed using industry-standard encryption via our payment provider.
INTERNATIONAL TRANSFERS
Lightpods is based in the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK data protection law.
CHILDREN'S PRIVACY
Our website and products are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Where changes are significant, we will notify you by email or via a prominent notice on our website.
CONTACT US
For any questions relating to this Privacy Policy, contact us at hello@lightpods.co or by post at Lightpods Ltd, 14 Clerkenwell Road, London, EC1M 5PA, United Kingdom.